Privacy Notice

Nathan Clare Advisory is a trading name of Nathan Clare Consultants Limited, company number 06765287, registered in England and Wales. We are the controller of the personal information described in this notice.

Registered office: Greetwell Place, 2 Lime Kiln Way, Lincoln, Lincolnshire, LN2 4US, United Kingdom. Website: https://nathanclare.com. Privacy contact: hello@nathanclare.com.

We provide strategic business advice and consultancy, Growth Bottleneck Intensives, Future Readiness assessments and related advisory support, executive and leadership coaching, and workshops, resources and related founder support.

We collect only what we need, and most of it you give us directly:

• Contact details: your name and email address, and a phone number or company name if you choose to give one.
• What you tell us: the content of your enquiry, the issue you want to work on, and anything else you send us by email.
• Booking details: the meeting you booked, the time, and any notes you added, from our scheduling and meeting tools.
• Payment records: what you bought, when, and the payment confirmation. We never see or store your full card details.
• Service records: agreements, correspondence and working notes created while we work together.
• Technical information: limited security and hosting logs generated when a page is requested.

We do not buy contact lists, and we do not build profiles of website visitors.

The Growth Bottleneck Intensive page includes a waitlist form provided by HubSpot. It asks for your first name, your email address and your answer to “What is the main issue you would want to work on? ”. There is also an optional, unticked box if you would like occasional emails about founder support, events and resources.

We do not ask you to submit confidential client, employee, financial, health or other sensitive information through general website forms. Please keep form answers at a level you are comfortable sharing.

When we work together, we handle information about your business and your leadership: notes from sessions, documents you share, agreed actions and outputs. Coaching and advisory conversations are treated as confidential, on the terms of the agreement for that work.

Sometimes people voluntarily share sensitive personal information during a coaching or advisory conversation — for example about health, wellbeing or a workplace dispute. We do not ask for it. If you share it, we will handle it in line with the relevant agreement, our confidentiality obligations and applicable law, and we will keep it to the minimum needed to support the work.

For review: The special-category lawful-basis wording for information volunteered during coaching or advisory work needs legal review, including whether to rely on explicit consent or another Article 9 / DPA 2018 Schedule 1 condition, and whether an appropriate policy document is required.

• To answer enquiries and arrange calls or sessions you have asked for.
• To manage the Growth Bottleneck Intensive waitlist and tell you when the next session opens.
• To deliver paid advisory, coaching, assessment and Intensive work, and to prepare the related notes and outputs.
• To take payment and keep billing, tax and accounting records.
• To send occasional marketing emails, where you have asked to receive them.
• To keep the website, our accounts and our systems secure and to prevent fraud or misuse.
• To meet legal and regulatory obligations, and to deal with complaints, insurance matters or legal claims.

UK data protection law requires a lawful basis for each purpose. Ours are set out below.

Where we rely on legitimate interests, we have considered your interests and rights and only proceed where our use is proportionate and would not be unexpected. You can ask us to explain our reasoning, and you can object.

For review: The lawful-basis table reflects our current position and should be confirmed by a data protection adviser, together with the legitimate interests assessments behind the entries that rely on that basis.

We only send marketing emails to people who have asked for them. The box on our waitlist form is optional and unticked by default, and consent is recorded separately from your enquiry.

You can leave the waitlist or withdraw marketing consent at any time, by using the unsubscribe link in any marketing email or emailing hello@nathanclare.com. Withdrawing consent does not affect messages we need to send about work you have booked or bought.

We do not sell personal information. We share it with the suppliers who run parts of our website and business on our behalf:

• HostGator — website hosting and domain services.
• Lovable — the platform we use to build and maintain this website.
• Google Workspace — our business email, calendar and documents.
• HubSpot — our CRM, forms, waitlist and marketing preferences.
• Calendly — appointment scheduling.
• Zoom — online meetings.
• Stripe — payment processing.

We may also share information with our professional advisers, our accountant or insurer, and with regulators, courts or law enforcement where we are legally required to do so.

Some of these suppliers process information outside the United Kingdom, including in the United States. Where a transfer needs a safeguard, we rely on the appropriate mechanism for that supplier, which may be:

• UK adequacy regulations for the destination country
• the UK Extension to the EU–US Data Privacy Framework, where the supplier is certified
• the UK International Data Transfer Addendum to the EU Standard Contractual Clauses
• other approved contractual clauses

Not every safeguard applies to every supplier. You can ask us which mechanism applies to a particular supplier and we will tell you.

For review: The specific transfer mechanism recorded in each supplier's data processing agreement, and any transfer risk assessments, should be confirmed and documented as part of legal review.

We keep information only as long as we need it. These are our current business retention periods and may be reviewed.

For review: The final retention period for coaching and advisory working notes still needs to be confirmed against professional body guidance and our insurance requirements.

We use reputable suppliers, keep access to information limited to people who need it, protect accounts with strong authentication, and keep confidential material out of general website forms. No system is perfectly secure, so if something goes wrong we will assess it and, if the law requires, notify the ICO and the people affected.

Under UK data protection law you can ask us to:

• give you a copy of the personal information we hold about you
• correct information that is wrong or incomplete
• delete information where there is no good reason for us to keep it
• restrict how we use your information while a concern is resolved
• stop using information where we rely on legitimate interests, by objecting
• transfer certain information to you or another provider
• stop marketing, or withdraw a consent you gave us

Email hello@nathanclare.com to make a request. We reply within one month, and may ask you to confirm your identity first. Exercising these rights is free and will not affect how we work with you.

We do not make decisions about you by automated means alone, and we do not carry out profiling that has a legal or similarly significant effect on you. Assessment and diagnostic outputs are always reviewed and interpreted by a person.

We may update this notice as our services or suppliers change. The date at the top of the page shows when it last changed. If a change matters to you, we will tell you directly where we reasonably can.

Please contact hello@nathanclare.com, or write to us at the registered office above, with any question, request or concern. If you are unhappy with how we have handled your information, tell us first so we can try to put it right.

You can go to the regulator at any time

You have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk, or by calling their helpline. You do not have to contact us first, although we would like the chance to help.